Kiran Kumar Reddy Cheruku

• Being part of central team I’m responsible in maintaining & creating reports, dashboards & ETLs, update & recreate existing reports in Salesforce, Excel,PowerBI Tableau and Domo. • Analyzed data, files, records, and other documents and translate then into dashboards that are actionable for our leadership and operations team. • Ability to recognise business needs and communicate the same with teams, PMs & Leaderships. • Work closely with business leadership & cross departments to understand business requirement & problem statement and develop, enhance reports/dashboards as per requirements. • Developed/developing various dashboards for individual teams, managers, and Leadership team. • Involved in creating various datasets and dataflows which are part of ETLs to achieve required output as per requirements. • Created various reports & dashboard on projects status, revenue, utilization metrics and resources. • Successfully helped different teams to take data driven decisions to achieve company goals. • Support cross teams in clarifying their doubts and guide them on how to do data analysis and understand the output of it. • Provide deployment, training, and change management support to business users. • Handled additional responsibility in maintaining and assigning tickets using fresh service ticketing tool and worked on survey tools like clicktools & GetFeedback. • Propose new features and requirements of automation to increase the success time of projects.

• Interacted with business stakeholders to understand the functionality and gather requirements. • Performing and documenting data analysis, data validation, and data mapping/design. • Reviewing and improving existing systems and collaborating with teams to integrate new systems. • Collaborating with CRM system developers to maintain, create, and update user roles, security, profiles, workflow rules, etc • Provide deployment, training, and change management support to business users. • Training and providing ongoing support and development to CRM data stewards globally • Working with clients to map out their existing Business Processes and providing system-based solutions that increase efficiency and reduce operating costs. • Developing, maintaining, and managing advanced reporting, analytics, dashboards, and other BI solutions. • Reviewed files, records, and other documents to obtain business information and key data informing responses to development requests. • Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes. • Present data in visually attractive reports and dashboards that make complex topics easy to understand. • Collaborate with the requirements and created various reports in Excel, Salesforce, Power BI and Tableau and also created Dashboards as per the requirements of the client and shared them accordingly.

• Worked on one of the Health Care Project with US Client. Experience in creating various reports (summary reports, pie charts and dashboards) and report folders to assist managers to better utilize Sales Force as a sales tool and configured various reports and for different user profiles based on the need of client. End to End implementation experience. • Wrote and maintained technical and functional specifications to document database intentions and requirements. • Resolved Critical problems, improved operations and provided exceptional client support. • Analyzed data, files, records, and other documents to obtain business information and key data informing responses to development requests. • Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance. • Synthesized current business intelligence data to produce reports and polished presentations highlighting findings and recommending changes. • Created various reports in Excel, Salesforce, Power BI and Tableau and also created Dashboards as per the requirements of the client and shared them accordingly.

• Project Planning and execution of the Upgrade process from start to end. Engaged in Client meetings and discussions to improvise the process by identifying the limitations and proposing the solutions. • Communicated technical development stages and provided design support to businesses and other stakeholders encouraging participation for on-time execution by proposing new system with new features. • Tested troubleshooting methods, devised innovative solutions, and documented resolutions for inclusion in knowledge base for support team use. • Document the Lessons learned and propose for new features and requirement of automation to increase the success time from usual. • Trained the team to utilize the application resources to resolve day to day activities within the simulated time. • Complete regular operational activities to maintain environments with minimal disruption and higher availability.