At We Remote Devs (WRD), operated by 8 AND H ENGINEERING SERVICES PRIVATE LIMITED, we are committed to delivering high-quality IT Consulting and IT Staffing services. We understand that there may be situations where our clients need to request a refund or cancel a service. This policy outlines the conditions under which refunds and cancellations may be processed.

1. Scope of Policy

This Refunds/Cancellations Policy applies to all services provided by We Remote Devs (WRD), including but not limited to IT Consulting and IT Staffing services. By using our services, you agree to the terms outlined in this policy.

2. Eligibility for Refunds

Refunds may be granted under the following circumstances:

• Service Non-Delivery: If a service that has been paid for is not delivered as agreed, you may be eligible for a refund. This includes situations where the service was not initiated or completed within the agreed timeframe.
• Service Dissatisfaction: If you are dissatisfied with a service provided by We Remote Devs (WRD), you may request a refund. Such requests will be considered on a case-by-case basis, taking into account the nature of the service and the reasons for dissatisfaction.
• Overpayment: If an overpayment is made, the excess amount will be refunded after verification.

Refund requests must be submitted within 30 days of the payment date to be considered.

3. Refund Process

• Request Submission: To request a refund, you must contact our support team at [email protected]. Include your payment details, a description of the service, and the reason for your refund request.
• Review and Approval: Once your refund request is received, our team will review it and may request additional information to process your request. Refund eligibility will be determined based on the circumstances of each case.
• Processing Time: Approved refunds will be processed within 15 working days from the date of approval. Refunds will be credited to the original payment method used during the transaction, through Razorpay.
• Notification: You will receive an email confirmation once the refund has been processed. If there are any delays, you will be notified promptly.

4. Non-Refundable Services

The following services are non-refundable:

• Consulting Services: Fees for consulting services that have already been delivered or commenced are non-refundable.
• Staffing Services: Once a candidate has been placed and has commenced work, fees associated with the staffing service are non-refundable.
• Customized Services: Any service that has been specifically customized or tailored to meet the unique needs of the client is non-refundable once the work has begun.

5. Cancellations

• Service Agreement Cancellation: If you wish to cancel a service agreement, you must do so within 7 days of signing the contract. To cancel, contact us at [email protected] with your contract details.
• Cancellation of Ongoing Services: If you choose to cancel an ongoing service after it has commenced, you may be responsible for payment for the work completed up to the date of cancellation. In such cases, a partial refund may be issued at our discretion.
• Automatic Renewal Services: If you have signed up for a service with automatic renewal, you may cancel the renewal at any time before the renewal date by contacting us at [email protected].

6. Late or Missing Refunds

If you have not received a refund within the specified processing time:

• Bank Processing Time: First, check your bank account or credit card statement, as it may take additional time for the refund to be officially posted.
• Razorpay Processing: Contact Razorpay to verify the status of the refund.
• Contact Us: If you have done the above and still have not received your refund, please contact us at [email protected], and we will assist you further.

7. Changes to This Policy

We Remote Devs (WRD) reserves the right to update or modify this Refunds/Cancellations Policy at any time. Any changes will be posted on this page and will be effective immediately upon posting. We encourage you to review this policy periodically to stay informed of any updates.

8. Contact Information

For any questions or concerns regarding this Refunds/Cancellations Policy, or if you need assistance with a refund or cancellation, please contact us at:

We Remote Devs (WRD)
Email: [email protected]
Phone: +91 99451 67134